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Wells Health Centre and Your Information

Wells Health Centre takes your privacy very seriously. We are registered with the Information Commissioner’s Office as a Data Controller and our registration number is Z5860210.

If you have any questions or wish to make a request in relation to your information, please contact us at;


Wells Health Centre, Bolts Close, Wells-next-the-Sea, Norfolk, NR23 1JP

Data Protection Officer:

Emma Cooper (


Unit F1 Albert House

82 Queens Road




Wells Health Centre aims to provide you with the highest quality health care. To do this we must keep records about you, your health and the care we have provided or plan to provide to you.

Your doctor and other health professionals caring for you, such as nurses or physiotherapists, keep records about your health and treatment so that they are able to provide you with the best possible care.

These records are called your ‘health care record’ and may be stored in paper form or on computer and electronic systems and may include Personal Data;

  • basic details about you, such as address, date of birth, NHS number, and next of kin

as well as Sensitive Personal Data;

  • contact we have had with you, such as clinical visits
  • notes and reports about your health
  • details and records about your treatment and care
  • results of x-rays, laboratory tests etc.

Healthcare providers are permitted to collect, store, use and share this information under Data Protection Legislation which has a specific section related to healthcare information.

What do we do with your information?

  • Refer you to other healthcare providers when you need other service or tests
  • Share samples with laboratories for testing (like blood samples)
  • Share test results with hospitals or community services (like blood test results)
  • Allow out of hours or extended hours GPs to look at your health record when you are going to an appointment
  • Send prescriptions to a pharmacy
  • Patients are texted in relation to healthcare services
  • Samples are provided to the courier for delivery to pathology
  • Share reports with the coroner
  • Receive reports of appointments you have attended elsewhere such as with the community nurse or if you have had a stay in hospital

Follow Appendix A to see a list of the partners that we usually share with.

What else do we do with your information?

Along with activities related directly to your care, we also use information in ways which allow us to check that care is safe and provide data for the improvement and planning of services.

  • Quality / payment / performance reports are provided to service commissioners
  • As part of clinical research – information that identifies you will be removed, unless you have consented to being identified
  • Undertaking clinical audits within the practice
  • Supporting staff training

Sharing when Required by Law

Sometimes we will be required by law to share your information and will not always be able to discuss this with you directly. Examples might be for the purposes of detection or prevention of crime, where it is in the wider public interest, to safeguard children or vulnerable adults, reporting infectious diseases or where required by court order.

Information Access and Rights

Data protection law provides you with a number of rights that the practice is committed to supporting you with;

Right to Access

You have the right to obtain:

  • confirmation that your information is being used, stored or shared by the practice
  • a copy of information held about you

If you only require a particular part of your record, tell us and this may mean we can respond quicker.

We will respond to your request within one month of receipt or will tell you when it might take longer.

We are required to validate your identity including the identity of someone making a request on your behalf

Right to Object or Withdrawn Consent

We mainly use, store and share your information because we are permitted in order to deliver your healthcare but you do have a right to object to us doing this.

Where we are using, storing and sharing your information based on explicit consent you have provided, you have a right to withdraw that consent at any time.

Our Data Protection Officer will be happy to speak with you about any concerns you have.

Right to Correction

If information about you is incorrect, you are entitled to request that we correct it

There may be occasions, where we are required by law to maintain the original information – our Data Protection Officer will talk to you about this and you may request that the information is not used during this time

We will respond to your request within one month of receipt or will tell you when it might take longer.


You also have the right to make complaints and request investigations into the way your information is used. Please contact our Data Protection Officer or visit the link below for more information.

For more detailed information on your rights visit

Case Finding

Sometimes your information will be used to identify whether you need particular support from us.

Those involved in your care might look at particular ‘indicators’ (such as particular conditions) and contact you or take action for healthcare purposes. For example, this might be to prevent you from having to visit accident and emergency by supporting you in your own home or in the community.

We will use automated technology to help us to identify people that might require support but ultimately, the decision about how or whether to provide extra support you is made by those involved in your care.

Our Data Protection Officer will be happy to speak to you about this if you have concerns or objections.

Partnerships / Federations

Our practice uses North Norfolk Primary Care to support us to deliver some of our services such as providing appointments when our practice is closed or community based services.

Here [  is some more information about who they are and what they do.

Information Technology

The practice will use third parties to provide services that involve your information such as;

  • Removal and destruction of confidential waste
  • Provision of clinical systems
  • Provision of connectively and servers

Data analytics or warehousing (these allow us to make decisions about care or see how effectively the practice is run – personal data will never be sold or made available to organisations not related to your care delivery)

We have contracts in place with these third parties that prevent them from using it in any other way that instructed. These contracts also require them to maintain good standards of security to ensure your confidentiality.

Please visit Appendix A to find out more about our sharing partners and providers.

How do we Protect your Information?

We are committed to ensuring the security and confidentiality of your information. There are a number of ways we do this;

Staff receive annual training about protecting and using personal data

Policies are in place for staff to follow and are regularly reviewed

We check that only the minimum amount of data is shared or accessed

We use ‘smartcards’ to access systems, this helps to ensure that the right people are accessing data – people with a ‘need to know’

We use encrypted emails and storage which would make it difficult for someone to ‘intercept’ your information

We report and manage incidents to make sure we learn from them and improve

We put in place contracts that require providers and suppliers to protect your data as well

We do not send your data outside of the EEA

How Long Do We Keep Your Information?

In line with the Department of Health Code, we will retain / store your health record for your lifetime. When a patient dies, we will review the record and generally it will be destroyed 10 years later, unless there is a reason to keep it for longer.

If you move away or register with another practice, we will send your records to the new practice.

Appendix A – Wells Health Centre Routine Sharing Partners

Processing Activities

Sharing Partners (including any third party providers of services)


/Test Results

Queen Elizabeth Hospital

North Cambridgeshire Hospital

Addenbrookes Hospital.

Papworth Hospital

Norwich Community Hospital

James Paget Hospital

Hellesdon Hospital

Chatterton House

Thurlow House

Swaffham Community Hospital

Guy's & St Thomas

Moorfield Eye Hospital

Royal Orthopaedic Hospital

Great Ormond Street

West Suffolk Hospital

Norfolk and Norwich Hospital.

Express Diagnostics (24hr ECGS

The Pathology Partnership…

Thetford Healthy Living Centre

St Nicholas Endoscopy Unit

Bartram Wheelchair Service

Norfolk & Suffolk ME/CFS

St Georges Medical Centre

Change Grow Live


Norfolk Community Eating Disorder Service

Manor Farm Medical Centre

Southgates Medical Centre

St James Clinic

Nuffield Hospitals

Global Diagnostics

Spire Norwich Hospital

BMI The Sandringham Hospital

Fakenham Medical Practice


Gayton Road Health Centre

Priscilla Bacon Lodge

Tapping House

Swaffham & Litcham Home Hospice

Social Services

Fakenham Fitness Centre

Fakenham Sports and Fitness Centre | Fakenham – Places for People Leisure

Dereham Leisure Centre

Everybody Health & Fitness

Slimming World



Allied Physios.

GP Federation

Iceni Healthcare

West Norfolk Health


Boots Swaffham

Boots Fakenham

Fakenham Market Place

Boots, Watton

Boots Dereham Dereham

Wellbeing Pharmacy Swaffham

Universal Pharmacy, Swaffham

Tesco Pharmacy Dereham & Norwich

Total Health Pharmacy, Watton

Sainsburys King's Lynn & Norwich


Pharmacy 2U

Meditrina Pharmacy

Fakenham Pharmacy, Meditrina House, Trinity Road, Fakenham, Norfolk - Chemists NR218SY, Fakenham

IPS Specials

Salts Healthcare Ltd

Respond Healthcare Ltd

Jaggers, Wells

Sands, Burnham Market

Sands Pharmacy Burnham Market, Burnham Market, MARKET PLACE

C S Bullen (Stomacare)

B Braun Medical Ltd

Select Home Delivery

Countrywide Supplies, Nottingham

Fresenius Homecare

BCA Direct, South Shields

Select Home Delivery

Well Pharmacy

Well Pharmacy | Prescriptions & Healthcare



Salts Medilink

Charter Ltd




Sia Healthcare


Queen Elizabeth Hospital

Norfolk and Norwich Hospital.

Addenbrookes Hospital.

Guy's & St Thomas

Great Ormond Street

waste removal

Avena Confidential

Patient Texts

TPP System One





ERS Medical

PCSE Notes

City Sprint

Coroner Reports

Norfolk Coroners

Commissioner Reports

North Norfolk CCG

Provision of IT Systems and Support

Arden and Greater East Midlands CSU

Provision of

clinical system

TPP System One

Infectious Diseases

Anglia Health Protection Team

Care Homes

The Paddocks Care Home Paddocks

Care Homes

Medicines Management

Westfields Home

Scarborough Care Home

Residential Home at Wells Next The Sea Norfolk

Dorrington Care Home

Dorrington House (Wells) care home, Westfield Avenue, Wells-next-the-sea, Norfolk NR23 1BY

The Crown Rest Home

Meadow House

Norfolk Medicines Support




Out of Hours Provider





1 Mill Close, Aylsham, Norfolk, NR11 6LZ

01263 738124






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