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Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection, GDPR and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

There are seven classes of information: Who we are and what we do; What we spend and how we spend it; What our priorities are and how we are doing; How we make decisions; Our policies and procedures; Lists and registers; and services the Practice offers.

Access to Records

In accordance with Data Protection and Access to Health Records Act and the new GDPR, patients may request to see their medical records. Such requests should be made through the practice manager. No information will be released without the patient consent unless we are legally obliged to do so. We must reply within 30 day to any Subject Access Requests.

GDPR (General Data Protection Regulations)

We are required to comply with the new GDPR which comes into force on 25th May 2018. The main objective of the GDPR is to give individuals increased control over their personal data.  The leaflet below explains it in more detail.

GDPR Leaflet 2018

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception or on the link on this website.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Research

This practice is research active

You may be invited to take part in research and

Your patient records may be reviewed to check whether you are suitable to take part in a research study before asking you whether you are interested or sending you a letter on behalf of the researcher

All NHS organisations are expected to participate and support health and care research.

Conducting high-quality clinical research helps us to keep improving NHS care by finding out which treatments work best.

If you are asked about taking part in research, usually someone in the care team looking after you will contact you. People in your care team may look at your health records to check whether you are suitable to take part in a research study, before asking you whether you are interested or sending you a letter on behalf of the researcher.

For more information about how your information may be used in research and your rights please visit https://www.hra.nhs.uk/information-about-patients/



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