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Noticeboard

Flu

If you are entitled to a flu vaccine please phone us to make an appointment as our flu clinics have now finished

 

You are eligible if you are/have:

Aged 65 or over

Or have diabetes/cancer/stroke/heart disease/asthma/chronic respiratory disease/chronic kidney or liver disease/spleen removal/weakened immune system/transplant patient/Parkinson’s disease/pregnant/morbidly obese/carer

Children aged 2 and 3 at 31st August are eligible for a nasal flu vaccine but need to make an appointment with Lisa or Cammille

Shingles - if you are aged 70 or 78 you are eligible for a shingles vaccine.  If you are aged 71 to 73 or 79 on 1st September and have not previously had a shingles vaccine you are entitled to one.  Please make an appointment.

Every patient registered at the surgery has an allocated GP which is Dr McAnsh.  He is responsible for your overall care but you can see whichever GP you prefer.

If you are over 65 years and would like a pneumococcal vaccine please contact the surgery. 

All patients over 75 who do not already attend the surgery for an annual review are welcome to book a health check with the health care assistant.

If you have a disability such as deafness, blindness, partially signed, learning problems and feel you may need help accessing or understanding your health issues please let us know so that we can offer help.

You can book an early morning appointment on Thursdays from 7.30am.  Appointments are available with a doctor, nurse or health care assistant.

 
If you haven’t yet signed up for GP Online Services simply call into the practice with two forms of photo ID and proof of address. We can sign you up there and then. GP Online Services makes it easy to book appointments online, request repeat prescriptions and view some of your medical records. Find out more about this on www.nhs.uk/GPonlineservices
If you are not able to attend an appointment you have booked, for whatever reason, please let us know. We can then offer that appointment to someone else that needs it.

The number of patients missing appointments continues to be a problem – in the past six months 414 patients failed to attend their appointments wasting a staggering 85 hours of  NHS time. This adds to patient waiting times and causes a serious drain on the practice’s resources.  If you cannot keep an appointment please cancel it so that another person can be seen – this is only common courtesy and would help reduce waiting times.

Our clinical system is able to send you an automated text reminder of your appointment which we hope will cut down on missed appointments; please help us by giving us your mobile number.

You can now access your summary care record, detailed coded record, order repeat prescriptions or book an appointment with a doctor on line - please call in at the surgery to register for this service with some form of identification.  You will be given a user name and password and instructions.  Once registered you can also access the system via the buttons on this website. You will be able to request access to all data entered into your medical record after 31/3/2017.

We use GP2GP transfer which enables patients' electronic health records to be transferred directly and securely between GP practices. It improves patient care as GPs will usually have quicker access to your records when you register as a new patient.

We provide daily updates to the SCR (Summary Care Record) so that your medical records are kept up to date.

If you live out of town and are housebound you can telephone your repeat prescription order between 12 and 6pm - please have the names of your medication to hand when you phone.

In addition to everything you need to know about the health centre on this website you will also find a wealth of health-related information in the menu below.

We have set up a  'Patient Participation Group'   - please see the 'Patient Group' link below for further information or call in at the Surgery if you are interested in joining.

The Family and Friends results for July 2017 received 3 responses - all rating us as 'Extremely Likely' to recommend us to friends and family.

Our patient survey results are available for the last four years, click on the link below.

 

 

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

There are seven classes of information: Who we are and what we do; What we spend and how we spend it; What our priorities are and how we are doing; How we make decisions; Our policies and procedures; Lists and registers; and services the Practice offers.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception or on the link on this website.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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